🔁 RETURN & REFUND POLICY
OVERVIEW
At WaoCell (ToolsOrganiser.com), we strive to provide high-quality mobile repair tools and organisers. If you are not fully satisfied with your purchase, we’re here to help.
RETURNS
We offer returns within 7 days from the date of delivery.
To be eligible for a return:
- The item must be unused, undamaged, and in original condition
- It must be returned with original packaging
- Proof of purchase (invoice/order ID) is required
NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Used or damaged products
- Products with missing parts or packaging
- Items damaged due to misuse or improper handling
RETURN PROCESS
To initiate a return, please contact us at:
Provide:
- Order ID
- Product details
- Reason for return
- Product images (if damaged/defective)
Once approved, we will provide return instructions.
REFUNDS
After receiving and inspecting your returned item:
- Refund will be processed within 5–7 business days
- Amount will be credited to your original payment method
EXCHANGE (IF APPLICABLE)
We only replace items if they are:
- Defective
- Damaged during delivery
DAMAGED OR WRONG PRODUCT
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Share clear photos/videos as proof
We will arrange a replacement or refund accordingly.
CANCELLATION POLICY
- Orders can be cancelled within 12 hours of placing the order
- Once shipped, cancellation is not possible
SHIPPING COSTS
- Return shipping costs are borne by the customer
- Shipping charges are non-refundable
- In case of defective/wrong product, we will cover shipping